Keyword Tracking

Make the right first impression with your customers.

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Get the right representative to speak with your customer from the very beginning. Unlike a traditional information desk, an IVR will score the call based on the caller's inputs to a series of questions. These selections also help determine a pattern of the caller's interests over time, helping a business extend applicable future offers to such inclined prospects first.

Problem

Not all calls convert to sales all the time.

Prospective customers are usually in the last part of their decision-making process when they place a phone call to a business. Hence it becomes important to say the right things.

The wrong representative may affect the caller's purchasing decision negatively costing the business lost leads.

Solution

Ensure that calls are routed to the right person that can serve as one point of information for your caller. A reservation desk is not trained with the same tact as the sales team.

Automatic whisper messages based on the callers past interests and keywords allow you to influence decision making from the start.